DISC識人溝通學：社交不卡關，溝通不衝突，跟誰都合得來(有聲書) 作者:蔡緯昱 出版公司:城邦自慢塾 語音教學 中文發音 繁體中文版(DVD版)
圖片說明:Microsoft JhengHei", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(252, 252, 252); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;’>?固執難溝通的上司，好說歹說就是不肯接受我的提議！
Microsoft JhengHei", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(252, 252, 252); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;’>?同事老愛跟我作對，甚至在工作上為難我！
Microsoft JhengHei", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(252, 252, 252); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;’>?部屬總不知道我要什麼，溝通完還是照自己意思做！
Microsoft JhengHei", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(252, 252, 252); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;’>?年輕員工抗壓低，不能兇也罵不能，該怎樣管好他們！
Microsoft JhengHei", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(252, 252, 252); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;’>?跟客戶提案明明聊得很開心，卻無法順利成交！
Microsoft JhengHei", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(252, 252, 252); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;’>因而產生雙方不滿、吵架、衝突、消極接受，或是勞燕分飛、老死不相往來。
Microsoft JhengHei", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(252, 252, 252); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;’>溝通困擾最大的兩個原因是：「不了解對方性格」、「用自己解讀他人」。
Microsoft JhengHei", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(252, 252, 252); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;’>我們都忘了，溝通是「傳遞訊息、交換意見、建立共同性的一種過程」；說服則是「透過提供訊息與意見，導致對方態度的轉變。」
Microsoft JhengHei", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(252, 252, 252); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;’>溝通是一種過程，但我們卻只想要透過說服讓對方改變。
Microsoft JhengHei", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(252, 252, 252); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;’>你會發現沒有人喜歡被說服，說服等於被人強迫。為什麼溝通學不好，主因就是「你老想說服別人」！
Microsoft JhengHei", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(252, 252, 252); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;’>有效的溝通心法就是盡可能不用強迫的方式，用對方「偏好又能接受」的方式去溝通，最好的方法就是了解溝通對象的DISC四型性格模式。
Microsoft JhengHei", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(252, 252, 252); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;’>?DISC的歷史地位
Microsoft JhengHei", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(252, 252, 252); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;’>DISC從馬斯頓博士創立至今，經歷了九十年的時空考驗，目前已被發展成全球最廣泛的性格模式測評工具，累積超過133個國家、5,000萬人次進行過各類型的DISC測驗。
Microsoft JhengHei", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(252, 252, 252); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;’>?DISC的學習效率
Microsoft JhengHei", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(252, 252, 252); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;’>DISC的四象限分類法，在學習記憶上不會顯得太過複雜，若是分成六至八類型，甚至像星座12類型容易記憶，而且不容易產生混淆，基本上短則三十分鐘就能學習到基礎的分類能力，而提升至七成左右的判別能力也僅需要三小時。
Microsoft JhengHei", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(252, 252, 252); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;’>?DISC的應用價值
Microsoft JhengHei", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(252, 252, 252); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;’>DISC在於溝通運用上對於人類性格的清楚明確分類，舉凡與人類行為與情緒反應都可以延伸運應，包括銷售、客服、領導、跨部及團隊溝通。
Microsoft JhengHei", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(252, 252, 252); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;’>?理解對方的想法與思維
Microsoft JhengHei", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(252, 252, 252); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;’>?讀懂他的行為背後的動機
Microsoft JhengHei", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(252, 252, 252); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;’>?預測對方即將產生的反應與情緒
Microsoft JhengHei", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(252, 252, 252); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;’>?達到溝通/銷售/領導的目標
Microsoft JhengHei", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(252, 252, 252); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;’>(依姓氏筆畫排列)
Microsoft JhengHei", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(252, 252, 252); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;’>?臺北科技大學校長 王錫福
Microsoft JhengHei", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(252, 252, 252); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;’>?縱橫公關集團創辦人暨首席策略官 方中禮
Microsoft JhengHei", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(252, 252, 252); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;’>?城邦媒體集團首席執行長 何飛鵬
Microsoft JhengHei", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(252, 252, 252); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;’>?米其林一星大三元酒樓董事總經理 吳東璿
Microsoft JhengHei", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(252, 252, 252); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;’>?前甲骨文台灣區董事總經理 李紹唐
Microsoft JhengHei", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(252, 252, 252); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;’>?中天新聞台主播 林容安
Microsoft JhengHei", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(252, 252, 252); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;’>?中華電信學院院長 洪維國
Microsoft JhengHei", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(252, 252, 252); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;’>?十大傑出青年&愛盲基金會研考室處長張捷
Microsoft JhengHei", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(252, 252, 252); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;’>?臺北科技大學EMBA校友會理事長 陳秀嬪
Microsoft JhengHei", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(252, 252, 252); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;’>?全國中小企業總會創發中心營運長 趙振福
Microsoft JhengHei", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(252, 252, 252); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;’>?Super教師獎暨暢銷作者歐陽立中
Microsoft JhengHei", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(252, 252, 252); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;’>?台北捷運總經理 顏邦傑
Microsoft JhengHei", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(252, 252, 252); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;’>?《米其林一星大三元酒樓董事總經理 吳東璿》過去沒學過DISC，加上年輕氣盛，想一展長才，只要跟董事長有意見不合就會直接對衝；後來上了DISC，真的改善了很多，原來我們都是D型人，直來直往，加上又是家人，什麼話都是直接對著講，講到最後都是情緒。DISC徹底的讓我檢視了自己最看不清的性格特質。
Microsoft JhengHei", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(252, 252, 252); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;’>?《中國最大綜合射擊場突擊聯盟總經理 李玉萍》上過DISC課程後個人體悟最大的，就是可以更加客觀的去評價一個人。現在會用更長的時間去觀察一個人，讓她在各方面的人際關係上更圓融些。
【作者簡介】
Microsoft JhengHei", sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(243, 243, 243); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; color: rgb(35, 35, 35);’>兩岸百強企業講師，經濟部中小企業服務創新計劃顧問暨專欄作家，數位時代專欄作家，長年將應用心理學落實於企業經營管理上，服務客戶包含SAMSUNG、TOYOTA、LG、GODIVA、中華電信、日藥本舖、臺大醫院、福華飯店、NCC、行政院、勞動部等各界企業及政府單位。
Microsoft JhengHei", sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(243, 243, 243); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Microsoft JhengHei", sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(243, 243, 243); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; color: rgb(35, 35, 35);’>於2016年榮獲中國企業品牌培訓師「百強」及「十佳品課程」兩項殊榮，並於DISC性格模式領域中達到全球三項第一記錄之里程碑。
Microsoft JhengHei", sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(243, 243, 243); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Microsoft JhengHei", sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(243, 243, 243); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; color: rgb(35, 35, 35);’>擅長「DISC識人溝通學」，含括管理領域的向上向下溝通、領導溝通、新世代溝通與銷售服務領域的簡報溝通、銷售溝通、服務溝通及「主題式Team Building」。設計並執行過《妖怪村傳奇》、《劍湖山尋寶趣》、《尚順Running Man》及《與黑同行》之團隊共識凝聚與跨部溝通協作課程。
詳細資料
規格：普通級
出版地：台灣
檔案格式：音檔 (MP3)
作者：蔡緯昱
出版公司：城邦自慢塾
出版日期：2020/01/17
語言：中文
時長：2小時12分
課程內容:
001_01.溝通三大盲區：定義錯誤、不看個性、亂用招式(10分29秒).mp3
002_02.自信善領導的D型人(09分59秒).mp3
003_03.熱情善交際的I型人(09分12秒).mp3
004_04.溫和善支援的S型人(10分05秒).mp3
005_05.理性善分析的C型人(10分26秒).mp3
006_06.讓D型人不生氣的溝通三字訣：快狠準(10分05秒).mp3
007_07.讓I型人心花開的溝通三字訣：樂趣Fu(10分34秒).mp3
008_08.讓S型人動作快的溝通三字訣：輕慢柔(10分16秒).mp3
009_09.讓C型人心口服的溝通三字訣：精細理(10分22秒).mp3
010_10.對決D型主管的溝通技巧：不成熟的溝通法(10分01秒).mp3
011_11.對決I型主管的溝通技巧：圈套誘導溝通法(10分33秒).mp3
012_12.對決S型主管的溝通技巧：保持安全溝通法(10分15秒).mp3
013_13.對決C型主管的溝通技巧：表格分析溝通法(10分33秒).mp3
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